Utility Billing

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COVID-19 Update for 2020 

Council passed a bylaw on April 27, 2020 temporarily deferring property tax and utility penalties due to COVID-19. No late penalties will be added to utility accounts until December 1, and they will be phased back in so they are back up at 6% per quarter on June 1, 2021. The bylaw can be viewed here.   

Utility Billing 

Utility billing is done quarterly. Bills are mailed out within the first week of January, April, July and October. If you have not received your bill by the middle of the month, please contact City Hall for your account balance and to verify that your mailing address is correct. If you feel your Utility bill is higher than normal, check your home for leaks. For information on how leaks can affect your utility bill, click here.

Utility E-Billing

You have the option to receive your utility bill by email. This helps save paper and also gets your bill to you up to a week sooner than bills sent out by regular mail. Click on the document below for the e-billing application form and for more information about the e-billing process. Completed applications can be dropped off at City Hall or emailed to the City. 

E-Billing Application

We are doing two draws for a $100 credit on customer accounts. The first draw will include anyone who is registered for e-billing as of September 15 including pre-existing customers. The second draw will include only new customers who have signed up since July 1. So if you are a new e-billing customer between July 1 and September 15 you have two chances to win. The credit will be applied to customers’ September 30thbill.

Paying Utility Bills Online

You may wish to pay your utility bill through online banking. Search for 'Meadow Lake' under payees, and you should find Meadow Lake (City) - Utilities. You will be asked for the account number that you are paying. With the new utility billing format, you now have a 13 digit account number. Please use the middle 7 digit number to set up your account (this will be the same account number you had before the new billing system). If your financial institution requires you to enter a 9 digit account number, please add LEADING zeros. Adding zeros at the end could result in a valid utility account for another customer. For example, if you account number was 005-1234567-000, you would enter this as 001234567. NOTE: We only have online banking services set up with the three local financial institutions: CIBC, Credit Union, and RBC. If you bank at another institution, you will need to make alternative arrangements.

 

Other Payment Methods During COVID-19 Closures

Interac e-Transfers are temporarily available as a payment method while City Hall is closed for customers who do not bank with a local financial institution. More information is available in this document.